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Membership Support Officer

Job description

The key purpose of the position is to ensure that Members of the BEE Chamber experience a professional service and a high level of support during their Membership and Transformation journey.

The position requires a disciplined, self-driven individual who is meticulous in attention to detail. Knowledge of the B-BBEE Codes & Sector Codes is required as well as a thorough understanding of the requirements applied to B-BBEE data.


Education Requirements:

• School: Grade 12

• Professional / Tertiary: Business Degree / Diploma including Communication and Public Relation Skills


Experience:

• 5 years prior experience in Client services and liaison

• 5 Years B-BBEE knowledge and application


Technical Requirement:

• B-BBEE Legislation

• Skills Development B-BBEE Legislation

• Employment Equity Legislation


Business Acumen:

• Present a professional image in conduct, attitude, and attire.


Typical work activities:

The day-to-day activities of a Membership Support Officer would include the following:

  • Liaising with Members

  • Address Member queries.

  • Direct Members to the relevant services in the business through leads

  • Follow-up and closure of Member queries

  • Manage all interactions with Members.

  • Identify areas of concern and challenges to be reported to the Chief Support Officer

  • Sharing B-BBEE Technical knowledge with Members

  • Discussing B-BBEE Legislative requirements with Members

  • Manage Members’ expectations.

  • Identifying needs and provides leads to other BEE Chamber services.

  • Conduct BEESMART Demos with Members


Duties & Responsibilities:

  • Schedule Meetings with Members

  • Conduct demos on the BEE Software Management System for Members

  • Ensure Members attend Weekly events.

  • Schedule Member Meetings with the Chief Support Officer

  • View & Discuss BEE Videos with Members

  • Discuss clauses and interpretations Members.

  • Engage with Members regularly.

Skills and Specifications:

  • Critical, analytical, and critical thinking skills.

  • High level of teamwork.

  • Ability to deal with clients from various sectors.

  • Ability to work under pressure.

  • Knowledge of computer operations and programmes.

  • Ability to prioritise and multi-task.

  • Strong analytical BEE skills.

  • Effective critical thinking skills.

  • Capable of building strong Member relationships.

  • Ability to gather and interpret relevant data and information.

  • The ability to think innovatively on the spur of the moment.

  • Understand the Business landscape of South Africa.

Required Documents:

• CV/ Resume

• Certified copies of qualifications (Tertiary & Grade 12)

• Certified ID copy

• All CVs and supporting documents to be emailed to jobs@bee.co.za.
Subject line: Membership Support Officer


If you do not meet the outlined criteria above, you will be automatically disqualified from the recruitment process and therefore will not receive a response regarding your application.

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